TAMMY
on August 2024
We chose Hickinbotham as our house builder for the second time, and the experience was exceptional from start to finish.
Sales consultant Chad Cooper guided us through the initial stages seamlessly. Emina Williams at selections turned our visions into reality, and site supervisor Jarrad Liebelt ensured a smooth handover process.
Our house is absolutely beautiful. Everything has come together perfectly, and our patience has truly paid off.
FIONA PENNY
on July 2024
We are building our retirement home and so far the experience has been enjoyable not stressful at all.
Starting with Daniel helping with choosing our house design he was very helpful, now we have done our selections with the very professional help from Reanna.
I would recommend them to anyone thinking of building a new home.
IAN JOHNSON
on July 2024
I can absolutely recommend Hickinbotham's for every step of home building.
My experience started with the land purchase, I had been trying to buy land for over 12 months with no luck. The Hickinbothom agent secured a block at the first sale available.
Then every step along the path of building they kept me informed of progress and the home was completed within 12 months.
Then after completion any minor concerns I had were fixed in the 3 month period after handover.
All the staff were very friendly and helpful . I am a very happy customer and feel like I made the correct decision building with them when I here about all the other builders going broke and people loosing their money.
LISA A
on June 2024
So pleased with my new home! I was impressed by the companies commitment to go the extra mile to ensure my vision was achieved.
Communication was clear and transparent along the way and even when I faced some delays (which I knew would come given the different things I have heard in the news)
I could see the efforts everyone took to find solutions. I wish I could give more stars!
DEEPAK SHARMA
on June 2024
I would like to extend my heartfelt thanks to Andrew, our supervisor, for his outstanding dedication and commitment.
No one needs to worry about building a house when we have people like Andrew, who truly care about our time and money. He is a down-to-earth and kind person.
Additionally, I must commend Rylie, who is always in the office providing perfect updates on the house's progress.
We are very happy with our decision to build a new house with Hickinbotham.
John & Jan
on February 2022
Fantastic! I can't believe how quick it all happened. The most enjoyable part of the building process was watching the quick build. We would definitely recommend Hickinbotham to our friends and family.
Ash & Tom W
on February 2022
Fantastic Staff and Service!!
Customer service and support is second to none with hickinbotham, they have been on the ball from the get go! Any time we have a question, and believe me, we have had a lot, the lovely staff took the time to explain and answer everything. Colour selections I was dreading but Olivia made it a breeze! Cannot wait for the slab to be laid and to move in! Thank you!
Brandon
on January 2022
Our building supervisor was fantastic. Went well beyond expectations, eased every concern that we had. A major asset to your company!!! The time it took to build our home was fantastic. Our home is extremely spacious but no wasted space. The family/kitchen is incredibly open and both lounge and master bedroom are a fantastic size. The most enjoyable part of the building process was the install of the internal fittings. We would definitely recommend Hickinbotham to our friends and family!
Angela
on August 2021
I would like to say how welcoming Ian Zeng was towards us at the lights view display village.We highly recommend Ian for all his professional services towards helping us design our dream home.He was so helpful in explaining each stage of the building process.Always made time for us if ever we needed to contact him.Very friendly service and always so happy to see us too.If ever you decide to build ask for Ian Zeng you won’t regret it.Thanks Ian for your outstanding services to us.Cant wait to move into our dream home thanks to you. Angela/Louie.
Peter Spanos
on August 2021
Ian Zeng is an amazing person to work with. His assistance and support throughout the process so far has been incredible. Ian is one of the best builders I've worked with and would happily recommend him to anyone that wants to build through Hickinbotham!
Ian! Your the man!
Tania Degenhardt
on August 2021
5 stars for Joanne Caruso at Two Wells, exceptional service, she went over and above to help us achieve the perfect plan with honest, genuine advice. Joanne is very knowledgeable and we always felt comfortable, easy to ask any questions and she was very prompt with a reply even out of hours.
Joanne was the reason we decided to build with Hickinbotham.
Skye MacDonald
on June 2021
We're currently in the Pre construction stage of building our first home.
Adrian Zajac has been awesome to deal with! Highly recommend starting your process through him. We were just visiting the display home to look at what was around the place, but we weren't thinking of building for at least another 3 years because we didn't think we had anywhere near enough saved up for our deposit.
Adrian explained to us that we where better off starting the process straight away because we could save while we build, so in the matter on 2 short weeks we had put a deposit on our land and our deposit with Hickinbotham!
We can't thank him enough for guiding us in the right direction. We're building a Villa style house (Halifax). So far our experience has been wonderful, including the girls I've had correspondence with in the office about our progress.
We're super excited to watch our family home come together.
JELENA COMELLI
on April 2021
My sincere compliments to ADRIAN ZAJAC. I texted him at 8.30pm for Land information in Gawler SA. I was pleasantly surprised to get an immediate response after normal working hour !!!! Adrian's professionalism, knowledge and exceptional customer service are refreshing, uncommon in today's business environment and very much appreciated. We hope that we will get the opportunity to work with him in the future. Thank you again Adrian. Jelena.
William and Rachel
on March 2021
We have just signed to build with Hickinbotham through our consultant Michelle Bryant at the Clover Park display in SA. We can not recommend her highly enough. Michelle was the first consultant we met before heading off to explore the daunting world of home building and her impression on us regarding her genuine care, product knowledge, understanding and professionalism had us coming full circle back to where we began.
Michelle made us feel comfortable with the process, always reassuring us that what we wanted was first priority, never made us feel like we were asking silly questions (even when we likely were). She was always on hand to advise us and made the entire experience seem smooth and easily achievable.
We're so looking forward to our build and can't thank Michelle enough for helping us to the start line. Outstanding!
Barry & Vartu
on March 2021
Although it’s very early in our build, we would like to recommend our sales consultant Ian Zeng. Ian is very confident and knowledgeable in what he advised, he gave us ideas that we hadn’t thought of and was open to changes that we wished to make.
We have built several homes before ( 2nd build with Hickinbotham) and so far we are extremely happy with the process, Ian has followed up with us making sure that we are aware of what stage the build is and we find him is very approachable, we would feel very comfortable contacting him on any issue.
Ian you are an asset to your team
Alexandra & Norman
on December 2020
One word - SUPERSTAR!
Our building consultant Kimberly Albers is totally amazing. From the get go, she knew exactly what we wanted. My husband has change the design so many times I have lost count, but Kimberly was not phased by any of it and just amended the plan accordingly along the way. When I had a styling idea, Kimberly knew exactly what I wanted. We were so in sync it was surreal at times. She is so personable, welcoming and warm. Nothing is ever too much trouble for her. She also suggested things/ideas we would have never thought of and it would have been too late to change once the house was built. Kimberly is who you need in your corner when building; so glad she has our back when it counts. We have now signed our building contract and I can't wait for what's to come next. If you are wanting to build with Hickinbotham, Kimberly is definitely your girl!
Kelly & Ryan
on October 2020
When we walked into the display village at Lightsview Ian was welcoming, polite and professional. Ian was fantastic at explaining each stage of the process which was great as we are first home buyers.
Ian was understanding when we changed our mind on the first design quote and took the time with us to help us get the design we really wanted.
The communication and punctuality from our visit to display, to recently signed contract and now in current stages before construction begins has been incredible and much appreciated. We look forward to completing the following stages with Ian and would highly recommend him to anyone who is looking at building!
Cat
on October 2020
Good Service, Love our Home!
We have just finished construction with Hickinbotham homes and could not be more impressed with how our home has turned out! Our construction time was 16 weeks from being released to keys, and despite a quick build the high quality of our home is clear to see.
We signed with Hickinbotham in October 2019 with Adrian Zajac who has great communication skills and helped us design our dream home. Adrian listened to what we wanted and always provided a high level of service and advice.
We were also really impressed with costing and how realistic it was. We had already got another quote from another builder that was just not realistic. Our total build also came in under budget also which was amazing.
During construction our site supervisor was Nick Preston and we couldn't be happier! Nick's management and dedication to his job and subsequently our home is second to none. Nick is thorough in his work, the tradesmen he organised were also great and they all spoke incredibly highly of Nick which I think really says something about his character and workmanship. We employed a building inspector go through the site who commented on how good the quality of the work carried out by Hickinbotham was. When it came to our PCI, Nick was again extremely thorough and took the time with us to go through our home and make sure we were happy. We had minor PCI items, and Nick had these fixed quickly and reasonably so that we could move into our beautiful home.
Obviously, every build has its hiccups, and we experienced ours during the pre-construction phase. But in the grand scheme of it we had very minor and very fixable issues. The Hickinbotham team, especially Nick & Adrian (depending on what stage we were in), made sure everything was acted upon promptly and didn't cause us any delays.
Adrian & Nick are a huge asset to the Hickinbotham team.
All in all, we had an extremely positive experience with Hickinbotham and if we chose to build again, would not look anywhere else.
Ggirl
on September 2020
From the minute we walked into the display home Drew welcomed us with such warmth and energy. We had no idea where to start as it was our first time building but Drew made the process so smooth and easy. Would highly recommend to anyone even considering building. Great service!!
Nikki and Sam
on September 2020
Our build has not started as yet, but so far my partner and I are very happy with our building consultant Drew. He is very efficient, answers any queries we may have in a timely manner and is always willing to help and suggest any ideas that may benefit our build. Drew designed a custom plan for us as we explained exactly what home we wanted to build and was very patient and amended minor details until it was perfectly how we wanted it. We could not recommend Drew more!
Amy
on September 2020
As soon as we walked into the Hickinbotham Seaside display we loved Drew’s energy and enthusiasm. We knew that we wanted to build with him.
As first time builders with no idea and with only a basic plan in mind, Drew has been absolutely fantastic. His great knowledge and advice building new homes has given us the dream home we have always wanted. The custom plan he has created for us has everything we need with no compromises. We really feel like we hit the jackpot with him as our building consultant.
He has been beyond supportive through the pre-construction phase. Answering all our questions extremely promptly - no matter how silly they may have been. We have always felt as though we are important and never been put on the back burner.
We could not be happier and are so so excited to see our home come to life during the next process.
We can’t thank Drew enough!
Brodie carter
on September 2020
Joanne at munno para was amazing everything finalised house and land within a week and on our way she so professional and amazing 10/10 recommend
Kylie W
on August 2020
My partner and I have been pretty impressed with the maintenance process after building our home with Hickinbotham. Our assigned contact during the maintenance phase of our build has been extremely courteous and takes responsibility in following things up, which is certainly not a given these days! There are so many bad experiences you hear of (and we have lived through ourselves!) with other builders where once the homeowner has the keys and the builder their payment, the homeowner is brushed aside. We really haven’t had any major issues with the build of our home, which is wonderful in itself, but are grateful that the little things that we did want looked at are getting attention - no fuss or fighting needed. We love our new home and are really pleased to feel that Hickinbotham wants us to feel happy with everything too.
Damen M
on August 2020
We have now completed construction and the maintenance period for our new home.
The construction went very smoothly, our site supervisor Aaron was excellent to deal with, any issues which were identified when visiting the property were rectified promptly. Communication could be more frequent but given how quickly our home was built I was more than happy that they weren't wasting hours on the phone to me and getting on with the job. Overall we are very pleased with how our build went and I have recommended Hickinbotham to a couple family members who are now starting their builds with Hickinbotham.
The maintenance of our property was absolutely outstanding. Peter was very friendly and fixed all issues we had even if they were purely aesthetic. I would be more than happy to build with Hickinbotham in the future based on how our experiences.
Sophie
on August 2020
As first home buyers we had no idea what we were doing and had a bad experience with a different sale consultant. Then we found Drew! Hallelujah! Drew knows his stuff and talks you through everything with a fine tooth comb. He understands that buying and building a house is a big deal and cares about making your home both amazing and affordable. Drew has such a warm personality that he makes you feel comfortable, and he genuinely cares. His interior designer background adds real flare to the designs that other consultants just don't even think about. Thank to Drew, he has kept our dream alive and I'm so honoured and excited to be building his custom design (that we have nickname the Wescott when anyone asks about our plan!). He is the best, simply as.
Caleb
on August 2020
Joanne was perfect for the build and was very informative and helpful always willing to help us make sure things were the way we wanted and we we're happy, she was able to be honest about all costing and upcoming cost also working in well with the land agency organising everything.
Kevin C.
on August 2020
Hickinbotham is one of the many builders in Adelaide which I looked up for my first home construction. It was difficult and stressing with the whole building process even though I researched a lot of information prior to the construction stages. However, after consulting with more than dozens of builders in Adelaide, I finally found Ian Zeng who helped me in many ways to explain stages, floorplans and designs so much in detail. We both gathered information to produce the best ideas for my new home within my budget. He not only looked after the documentation stages but also wanted to follow up with the construction and approval stages overall. Whenever I had questions to ask, I texted or emailed him and were answered very shortly.
Ian Zeng is professional, experienced, polite, informative and very helpful to find the needs of his clients. He is a reliable consultant that you MUST consider when you build your new homes.
I am looking forward to finishing my home construction and would express my sincere appreciation to Ian once it's done.
Nick
on August 2020
Joanne Caruso at the Two Wells display village went above and beyond to help us design and modify our new home. She was always quick to respond (often after hours), very knowledgeable, and willing to answer any questions we had along the way. Joanne was open and honest about the process and upcoming costs - she always had our best interests in mind and would go the extra mile to help.
We highly recommend Joanne to anyone looking to build with Hickinbotham. She has made the process stress free and enjoyable!
Tia
on August 2020
Jack Ryan at Mount Barker display village was so thorough and is very knowledgeable. He was lovely to deal with and explained anything and everything to me which was so helpful as it is my first house and my first experience with building! His communication was great throughout the whole process. He assisted me with many changes and the design process of the house itself and was honest but so polite whenever he thought something wouldn't work! I would 100% go back to Jack to build any future houses/investments :)
Sarah C
on July 2020
Joanne K is an absolute Gem! She has guided me through all the decisions with helpful insights and extensive knowledge.
Joanne has helped me make decisions all along the way, she has made this whole process easy and fun.
I have enjoyed working with her, she is organised, available and on time always. She has answered all my questions and gone above and beyond to help me get to this stage.
Hickinbotham have a great range of homes to choose from and will help you with a custom design also.
Adam
on July 2020
Drew Westcott is the perfect person to help you realise your dream home!
This is our second time signing with Hickinbotham and our second time signing with Drew from Seaside at Moana. We first signed up in March 2019 but unfortunately I lost my job to redundancy in July 2019 and as I was unable to find something straight away we had to cancel the build. Throughout the whole period I was unemployed and once I'd gained a new job Drew was more than happy to work with us on designs and quotes so we could get a better understanding of what we wanted to build once we were ready again.
Fast forward to June 2020 and we were ready to go. We contacted Drew once again and organised a time to meet and go through a custom plan and inclusions that my wife and I would both be happy with. He also has a great relationship with the team at Fairland Australia and managed to score us one of the very last blocks in the South at Seaford Meadows estate!
With a background in interior design Drew has all the best ideas when it comes to designing you home and choosing the inclusions that will make your house feel like a home. His custom floor plan design is second to none and we both feel the plan we have maximises every single inch of floor space we have available and we can't wait for construction to begin!
No matter what your budget, size of house you're looking to build or any questions you may have about any stage of the building process Drew is definitely the man you NEED to speak to. I personally like to think I have a fantastic work ethic but Drew is just streets ahead. Throughout the process any questions I asked of him via SMS/email were answered almost instantly, there is no need to chase him up! Go and have a chat with Drew at the Hickinbotham display home at Seaside at Moana. Trust me when I say once you do, you'll know you've found the right person to help you build your dream home and you won't even think of going anywhere else.
Oli and Jen
on July 2020
As first time home builders and, at the time, newly engaged, we were initially overwhelmed with the whole building process. Ian Zeng, who was our amazing consultant, patiently stepped us through it all. With his experience and expertise we were able to design our fully customised, dream home, while, most importantly, staying within our desired budget. He went above and beyond, often dealing with us after hours due to our work schedules, to ensure we were taken care of every step of the way. We have had a wonderful experience with Ian and we highly recommend him!!!
Jennifer C
on July 2020
Drew is a credit to Hickinbotham. An interior designer by trade - the ideal confidante for a first time home builder. My partner and I have had our ideas planted in our minds for quite some time and Drew has listened to every single thing, working on our final design for a solid two weeks and providing us with solutions to our wants and needs like we could never have imagined or put together ourselves. We are so grateful to have come across this guy and in turn the whole Hickinbotham service. I would thoroughly recommend to anyone considering a home build! A company who welcomes your own personal touch as opposed to picking from a page in a book. It’s been an exciting journey so far and we can wait for the final product! A special experience :)
Matthew & Ashleigh
on June 2020
We would recommend Drew to everyone we know who are currently looking at building their next dream home.
From the moment we walked into his display home at Moana, we were welcomed with amazing kindness.
He has gone above and beyond in every step of our building process so far with helping us find another dream block after our original fell through, to assisting us add perfect extras into our plan without any excessive hidden costs.
We absolutely can not wait for this journey to continue and thank Drew for his unwavering support and fast replies to any enquiries we have had.
Daniel E
on June 2020
Very helpful in getting me setup and went above and beyond to make sure I could do it. Wouldn’t of been able to get started if it wasn’t for Michelle looking over everything and giving me advice to make sure it was possible. Very good service and can’t wait to finish
Megan & Lachlan
on June 2020
Michelle has been amazing since the first day we walked in her office, she has helped us immensely to plan the build of our new home. She has a great understanding of us being first home buyers making sure we kept within our budget so we can achieve exactly what we want. We highly recommend Michelle as your building consultant to make the first process run as smoothly for you as it did for us!
Emily
on June 2020
Myself and my partner are first home buyers/builders and we really didn’t know much about where to start. We spoke with Michelle at Hayborough and no matter what we asked she always had an answer! She organsied everything super quick and pays lots of attention to detail! We are building in an area that Michelle was moving to and she was more than happy to find out more about blocks/houses for us. No issues so far and can not wait to continue the process with her! So far everything has been managed super well and would recommend Michelle to anyone who is building!
Samantha & Blake
on June 2020
After going back and forth on whether we should build or buy established, my partner and I finally came to the decision to build. We saw Joanne from Hickinbotham early on and fell in love with the display home at Two Wells. Joanne was kind and very helpful from the get go and was very understanding when we explained that we were still shopping around in regards to who we should build with. It was clear after some research and a lot of meetings that Joanne and Hickinbotham were our best fit. We changed our design so many times but no change was too difficult or annoying for Joanne. Being first home buyers/builders, we also had SO many questions and no matter what the time was that I would email Joanne, she would reply almost instantly. We could tell she cared and provided us with so much knowledge about the process of building, which we are so thankful for. Joanne played a huge role with our decision on who to build with (the deals were also amazing). We couldn't be happier with the process so far and are so excited to see our home come to life.
Renae M.
on June 2020
Searching for a builder was exhausting however when we met Kristen from Hickinbotham and discussed our wants and needs we felt a huge sigh of relief - Kristen made our dream homes become reality and we couldn’t be happier with her attentiveness, attention to detail and her can do attitude- our homes are now almost at lock up and we couldn’t be happier to see our homes come to life - we would recommend Hickinbotham to anyone who wants to build their dream home.
Jacqueline
on June 2020
Myself and my partner are first home buyers/builders and we didn’t know where to start or who to choose to help us with our exciting new adventure! We spoke with drew at Hickenbothem and instantly knew he would be the man for us! no matter what we asked it never felt to much and he always had an answer! He organsied everything super quick and pays lots of attention to detail! We weren't sure where to buy/build or know anything really about blocks/houses but drew told us certain areas that had good family communities so we've decided on seaview heights. We've had No issues so far and can not wait to continue the process with him! So far everything has been managed really well and would recommend drew to anyone who is building!
tahlia aspden and ayden poutlon
on June 2020
I have been working with Kimberley from the brookmont display home and all i can say is WOW this has been a magical experience- i have enjoyed every minute of the process- i even refered my best friend, mum and sister to Kimberley who are ALL now buying a home through hickinbothm.. i couldn't imagine doing all this first home buyer stuff without her in my corner!!
So far so good- our build hasn't started yet so ill leave another review when that part of the process begins!
Mario and Natalie Z.
on June 2020
Happy ending by Mario and Natalie Z.
Neil Gettins was amazing.
After 20 months from first signing our contract we have moved into our beautiful house.
We are very happy with the quality of our build and have expressed we could have had more communication throughout the whole build process.
Apart from that our supervisor Neil Gettins was fantastic and thorough. He made sure ever little details was done and completed professionally to the highest of standards.
On walk through on day of handover he made sure we new everything to do with the house and even went out of his way past business hours to get our keys handed over to us due to hold ups with AGL. We were able to move in that night and was over the moon.
We are enjoying our lovely house and are proud of it.
Thank you Hickinbotham for making our lovely house.
Taylor
on June 2020
Building at ease with Michelle!
After searching through multiple show homes to build our future family home, my partner and I met Michelle, we’ve both built before and Michelle has made everything so easy and a breeze so far! She is upfront and so quick to respond (no matter what time or day!) Even when we have asked to change things multiple times or have forgotten to mention things at meetings, nothing has been difficult for her to change for us. I would recommend anyone to go and see Michelle before building! We can’t thank her enough!
Nicole
on June 2020
I went to the display home at Hayborough and was greeted by Michelle who assisted me and answered all my questions I decided after looking at other builders that I wanted to build with hickinbotham Michelle was so helpful in helping me design the home of my dreams I highly recommend going to see Michelle at hickinbotham
Tayla Mitchell
on May 2020
Read this review to know that Drew is for you!
Since the moment we walked into Drew’s office, we felt so comfortable and at ease. His friendly and humorous personality has made the whole process so far so much fun and super exciting. He is so knowledgeable and is always so patient when explaining things to us. Drew is always more than happy to answer as many questions as necessary to ensure we understand concepts. His customer service skills are outstanding. For people like us that aren’t very patient and hope for a quick reply, Drew has been perfect, really fast and thorough in his replies. We have really enjoyed how Drew has allowed & encouraged us to incorporate our own ideas into our house plan to truly make it our dream home. Drew is clearly passionate and enthusiastic about his job which is very much appreciated when you are investing so much time and money into something. We could not have been happier with a building consultant than we are with Drew. Thank you so much!
Ashleigh and Hamish
on May 2020
Kristen Williams - best building consultant
We have just finalised our final floor plans. If it wasn’t for Kristen we wouldn’t of know where to even begin. Kristen has been amazing and made this such a smooth process. As first home buyers/builders Kristen made sure she went through everything throughly and added everything she possibly could to our quote so we knew what we were looking at with little to no surprises down the track. We were able to put full faith in Kristen in our modifications to our floor plan and she has exceeded our expectations for our first home. We also came to her with plenty and I mean plenty of questions however Kristen was always there for us without hesitation. She constantly made appointments for us to make sure all our questions were fulfilled and reflected on our plans if need.
If anyone is looking at building through Hickinbotham I would 100% recommend Kristen Williams. She is very kind, approachable and will always make time for you, truely one of Hickinbotham’s best consultants!
Michelle C
on May 2020
Hickinbotham have been fantastic from start to finish. The customer service has been excellent, Joanne, Katina, Elena and Craig have all been Knowledgeable and professional while still being friendly, helpful and supportive, making the whole experience enjoyable and smooth. I found Hickinbotham to be the best value for money, with their standard inclusions being of good quality making selections very easy. Our house has just been finished and we couldn't be happier with the finished product, the workmanship and build quality is excellent. Overall it was an easy, enjoyable experience building with Hickinbotham and I would definitely recommend them to anyone wanting to build a new home.
Krystal Miller
on May 2020
Drew has been amazing since day one, helping us to create our dream home. He always responds promptly to emails and no question is too silly! Thanks Drew for all your help and making this process a breeze. We look forward to seeing how the build progresses and the end result.
Shannon & James
on May 2020
My partner and I are first home buyers/ builders and truly had no idea where to start. All it took was one phone call to Hickinbotham regarding Moana Seaside and the rest is history. From the moment we walked in to Drew's office he made us feel comfortable and at ease. He was able to answer all our questions, there was a lot of them, without making us feel silly. Drew was very thorough talking us through plans and when it came to quoting, added everything he possibly could so we knew exactly what we were up for and that there weren't going to being any major surprises down the track. Drew is really passionate and enthusiastic about his job as well as being super friendly with a great sense of humor, which makes you feel very confident and has made the pre-construction process so far, super fun and exciting. He responds quickly to all inquiries and emails and has amazing customer service skills. We would highly recommend Drew as a building consultant to all of our friends and family & we are so excited for the remainder of the build process with Hickinbotham!
John
on May 2020
We met Kristen a number of months prior to us actually signing up with Hickenbothams. We had some trials and tribulations that prevented us from getting to the start point but no matter what Kristen was there for us and this set the tone for our relationship throughout or build.
Kristen is a 'no-crap' type of person but within a gentle and kind wrapper.
Once we decided on the house, we wanted we sat down with Kristen and talked over our plans and what we wanted to do. For those who have been through this bit you will know is daunting at best, but Kristen was right there no matter the dumb question or design idea on my behalf. In the end she helped us make some very very smart decisions which today we reap the rewards of.
We had a bit of an unfortunate experience during our build but one again Kristen was right there in our corner getting things sorted out. Don’t let her pretty looks deceive you, she stands up for her clients and will do whatever she can to get a satisfactory outcome for you.
Kristen does her best to make sure when she is doing your initial quote that she is as accurate as she can be to prevent any 'bill shock' down the line. Her specialty is making sure your footings quote is as close to reality as possible. She was that good that ours was only $7k more than her estimate. In a $250k build and without an engineer’s report, that’s pretty bloody good in my book.
Even once we had our keys and we were moved in Kristen kept in contact to make sure everything was working out for us.
Her customer services skills are hands down some of the best that my wife and I have experienced. When you are building your forever home having Kristen in your corner really makes the journey a pleasant one.
If you want the same experience, we did make sure Kristen Williams is your Building Consultant.
Mark G
on April 2020
Excellence in the South
As a second time home builder, my wife and I have found Drew Westcott from Hickinbotham Homes, Moana Display Village to be absolutely fantastic & was a pleasure to do business with. Drew seems to work 24/7 as he is always prompt in responding to any of my queries & design changes via email (there were a lot of them) and it never seemed to bother him. Drew was particularly patient in making design changes and giving us sound advise on what options we should take. Drew was also very cool & calm when we brought our screaming kids into his office where they tested his patience & resilience. I look forward to the remainder of the build process with Hickinbotham.
Tara
on April 2020
Quick, smooth process and best building consultant - Kristen Williams
We have just finished our pre construction phase which has been such a quick, smooth process with great thanks to our building consultant, Kristen Williams! She is such a thorough, outgoing, approachable person who put in so much of her own time and effort to create our dream home!! She is always available to answer our questions and has always been by our side every step of the way! We would highly recommended anyone building their home to work with Kristen.
Alex
on April 2020
Drew Westcott - far from your standard building consultant!!
This man knows his stuff!!
I have had the pleasure of working with Drew to bring my dream custom plan to life.
I’m very fussy and indecisive at best of times but with Drew it really was very easy and the pre construction process has been a smooth ride which tells you you’re dealing with a true professional.
It’s the little things he thinks of that really make all the difference,he thrives on incorporating your personal touches together with his innovative style to produce something that’s a little different from the rest...and within budget!!
His communication,knowledge and attention to detail is second to none.
He is a true credit to the Hickinbotham brand and if you’re thinking of building would highly recommend you pay him a visit.
Georgie Axford
on April 2020
Drew makes everything easy!
My partner and I were weighing up between buying or building for our first home. It wasn’t an easy decision to make - as there are so many pros and cons for both. But after we stepped into the land at seaside Moana and met Drew, we knew all we wanted to do is build! Drew from the first point of contact provided us with all the information we needed. Within a week we signed off on our block. Drew has worked around the clock, answering any and all of our questions to design the perfect floor plan. He took into account all our needs, including a workshop for my partner and a large outdoor area for me! So far, the process of building with Drew has been so incredibly easy. Drew is open to give his honest opinion in what will work and what won’t - which is exactly what we needed as we have never been through the process. We can’t wait to continue building our home with Hickinbotham and Drew!
Brian and Rini
on April 2020
Kristen Williams - going above and beyond
We have just received our master plans which has been a smooth process with great thanks to our building consultant, Kristen Williams! She has been thorough throughout the pre-construction phase and has been approachable and helpful and has put in so much of her own time and effort to create our dream home She is always available to answer our questions (and there have been a lot) and has been there every step of the way offering advice and feedback when we were unsure of things! We would highly recommended anyone building their home to work with Kristen, we are first time builders and home buyers so really had no idea what we were doing with plans and site position so to have someone who could guide us through was great and not at any point did we feel we were being talked down to or pressured into anything. we couldn't recommend Kristen enough.
Lucien and Burcu
on April 2020
Amazing team and excellent customer service
From day 1, we received amazing customer service from everyone we dealt with at Hickinbotham, and especially from our sales consultant Cliff Green. He was honest and provided insightful advice regarding building a house not just for today, but for a long lasting family home. He helped us greatly with modifying our floor plan to make our home suit our family.
As this was our first build, we greatly appreciated Cliff's championing the whole build process, and especially for helping us with the council approvals. Without Cliff's guidance and assistance, we would still be waiting for Council approval as we have a significant tree in our backyard. He was able to negotiate with the council and redesign aspects of our build to not only suit the council requirements, but ours as well. We believe we ended up with a better home than originally planned thanks to Cliff. The pricing estimates he provided were accurate, and he explained why the estimates might change. Cliff also helped us find reputable companies/tradies e.g. demolition and arborist. We cannot speak highly enough of his lovely, positive and friendly personality. He is extremely knowledgeable about the building process and industry as a whole. We would recommend Cliff and Hickinbotham to anyone who wishes to build a home.
After the sales process, our colours consultant Kirstie, made what appeared to be an overwhelming selection process so much easier and less stressful. She was able to ascertain our styles from an initial discussion, and helped us make sensible and timeless choices.
During the build, we were fortunate enough to live next door and had an opportunity to observe the workers and site supervisor Neil hard at work. All the workers did an exceptional job. A special mention to the painter, Alfredo, for his attention to detail and tireless work. Our site supervisor Neil handled all our questions and fixed any minor issues during the build and after the final inspection in a speedy manner. His knowledge of the industry and positive relationship with the workers made things easier for us. Neil even gave us very helpful guidance for living in our new home, e.g. where to put the baby gate and how to complete post-build work.
Overall, Hickinbotham handled the entire process professionally and with amazing customer service.
We are very happy with our home. Thank you
SeasideMoana
on April 2020
Amazing customer service Samantha Parobiec!!
We are currently in the construction stage with Hickinbotham and have had a wonderful experience thus far. In saying that, we would like to point out the exceptional customer service we have had from Samantha Parobiec in selections. We often see reviews for the building consultants but never see anything for the people working behind the scenes making sure everything comes together. Samantha has gone above and beyond for us and we have been extremely happy with the service she has provided. Keep up the great work Sam! It does get noticed.
Melissa and Luke
#buildwiththebest
Alexander I.
on February 2020
Louise was great - We had a bumpy start with miscommunication from our first consultant. Though when Tisha took over we were properly taken care of. Louise was great with the pre construction process and helped with all our questions and sort answers efficiently. We are behind on schedule with the construction but hopeful it will be commencing soon.
Courtney Welsh
on January 2020
We are currently in the process of building through Hickinbotham and so far we are completely happy with the service we have been provided.
It has been a challenging process, ensuring that we chose the write builder for the biggest thing in our lives so far and having so many options to chose from.
Initially we were very lost, but thankfully, we came across our building consultant Ian Zeng, at the Lightsview display home. From the moment we stepped through the door Ian was tremendous and provided us with lots of knowledge and enthusiasm
Ian gave us lots of insight and advise in order to give us the best possible outcome. As many know there are lots of builders to choose from and Ian simply gave us the best advise and provided us with all the information good and bad about what to expect when building.
We did not hesitate for a second when choosing our builder thanks to Ian.
Ian has gone above and beyond to help us throughout this process answering all our questions big or small regardless of the time. Ian met with us even on his time off to ensure that our progress was not halted and remained smooth. Ian gave us tremendous advise on the design of our home and the challenges that we may face but allowed us plenty of wiggle room with back up plans to be certain that we will still get what we want in our budget.
Being young and this being our first house and our first build it was not easy for us but thankfully we had Ian who guided us with his expertise along the way.
I would highly recommend Hickinbotham and i would highly recommend Ian from Lightsview.
Helen
on December 2019
Thank you Cliff Green and the Team at Hickinbotham
The entire experience from initial design to completion of the build was a painless and very well organised process. Every staff member with whom we interacted was polite, and knowledgeable.The Design Studio is a very impressive place, having many options for your new home interiors located in the one area. The build came in on budget and the quality of the workmanship was great. Thank you Cliff Green, our building consultant for guiding us with your expertise.Thank you Jarred, our building supervisor, we appreciated your knowledge and helpful nature and attention to detail. We are very pleased with our house.Thank you Hickinbotham, we plan to do it again !!
Lauren W.
on November 2019
Joanne is so helpful! Joanne is such a friendly consultant. She took her time with us newbies who didn't understand a lot of the building jargen. She gave us suggestions in our budget range and was flexible with meeting times. Oh, and not to mention, super patient with our 3 children!!! Joanne was understanding when we kept being indecisive and gave us honest opinions. She really made the initial stage of buying a house such a breeze!
Tahlia Hunkin
on October 2019
We have had a good experience so far with building with Hickinbotham, apart from a few setbacks and unexpected expenses that we were not aware of. Overall though the staff have been very helpful and informative, Michelle our sales consultant was very helpful and friendly. The final cost did come to a decent amount more than we were first told, but not all aspects were in Hickinbothams control. Most issues however have been dealt with quickly and with consideration for us and our situation.
KLS
on September 2019
The build was managed wonderfully, from our design stage with Joanne to our handover stage with Nick. Everyone provided great communication. We had issues with our broker and securing our finance in a timely manner, and as soon as it was approved, Sarah pushed us into the build as a priority client and the house was built very quickly. The cost was on par with what we had estimated at our design stage and we were able to build a very affordable first home, with the little luxuries we wanted, such as a free-standing tub and walk through master robe without breaking the bank.
jclassicd
on July 2019
Excellent service and highly recommend
We are first home buyer, felt overwhelmed and had no idea about what we are going to expect until we met Ian Zeng at Waterford Northgate Display home. From the moment we met Ian, it was completely obvious he was going to provide us with the best possible service. He spent a lot of time with us to design a custom house plan in accordance with council standards and our budget, so we can achieve what we want. We appreciated his patience and honesty during whole process. He was always happy and helpful by answering any of our questions. His knowledge is incredible and provided us some excellent suggestions that we have never thought before. Thanks heaps to Ian and highly recommend. We can’t wait to see our home.
New Home
on May 2019
Very happy to watch our New Home being built beauty of living in a close proximity.
It has been a pleasure working with Joanne was extremely helpful whilst working through contract explained things with positive answers always willing to find things out where applicable, going out of her way to make phone calls. We were fortunate to chat with Joanne at anytime being if not busy or via email. Appreciated your support and honesty regards Faye.
Hannah L.
on April 2019
So far I have been satisfied with the building process, the people at Hickinbotham have communicated well and always in a timely manner. Initially, I felt like the signing of the build documents was rushed and there were I few things that I wish I had considered more at this stage. So far this has been my only issue and things were rectified however, I felt like rectification could have been avoided if I had more time to process. The costing estimations only fluctuated slightly and overall I was happy with my final cost and how it compared to my initial quote. I definitely found it helpful to include a lot of upgrades at building contract stage as this made the selection process easier! There has been nothing that wouldn't make me choose to build again with Hickinbotham.
Natasha S.
on April 2019
Great experience - Drew was incredibly helpful, he worked with us to ensure that we got what we wanted. So far the process has been very smooth and easy. We can’t wait to start building.
Jason Brodie
on April 2019
My Partner and I built our first home through Hickinbotham. Hickinbotham made the process easy and stress free. Our building consultant was extremely knowledgeable and went above and beyond with an incredible turn around time and the design consultant, client services representative and site supervisor were extremely professional and helpful. Throughout the process there were a few minor hiccups that Hickinbotham were able to remediate with little to no impact to schedule.
Construction time was very prompt, the large home took approximately 4 months to build, including Christmas and Easter break and some issues outside of Hickinbotham's control (Theft / Vandalism).
The only major issue i would mention is the quality of the bricks is a little disappointing, this may however be a reflection on the supplier, PGH, rather than Hickinbotham. I would avoid dark coloured bricks from PGH if possible.
I would build through Hickinbotham again.
Kristina Kraitor
on February 2019
The team at Hickinbotham are more than helpful, nothing less than amazing. You have some really lovely, enthusiastic people working there that go above and beyond for your clients. I’d like to mention Sarah H and Kimberly A. Could not have don’t this with out their guidance and willing to help when ever I needed it.
Gurumoorthy R.
on February 2019
Efficient and top quality - The quality of the materials were great and it was constructed well. The time frame set was also met. Overall we were satisfied with it and would recommend to anyone looking to build a great home.
Gregory Ashmore
on January 2019
John has been amazing through our initial process and really has guided us in a direction we never thought of going, He has been patient and understanding allowing him to direct us accordingly, its a stressful journey but made easy with Johns calm nature and experience showing John clearly knows what he is doing, and again a credit to what seems to be a standard in the team having our best interest at heart. Thanks John, its been a pleasure dealing with you and i am sure many more will feel the same.
AMANDA HADDAD
on January 2019
We are still in the pre-construction phase but our experience up until now has been amazing.
I cannot explain how amazing our building consultant Joanne Caruso was. No matter what time or day we contacted her she would always answer straight away. Even enquires that didn’t necessarily come under her role description she would go out of her way to get an answer for us in a quick & timely manner.
Even going back to when we were deciding who to build with she gave us factual information that applied to our own taste of design & budget & advised us in an ethical way which best suited our needs.
We have been extremely happy so far.
The only negative I could say would be in regard to the selections process. We had a few items that needed to be fixed & it was a little difficult getting into contact with our selections advisor. Joanne also assisted us in this matter & it was down to a very busy schedule which is understandable.
All in all we have been extremely happy with our building process with Hickinbotham so far & would definitely recommend to see Joanne Caruso if you are thinking of building.
Dale
on December 2018
Our home in Meadows
Our build was managed extremely well from the very beginning right up until now which we are about to start construction. We were extremely happy with Kristen Williams attention to detail with all our plans and plan changes we made. Sarah Carrigan was awesome and very straight forward with our selection process and was very good to bounce style ideas off of her and we were very impressed with our quick she was to get paperwork to us for change etc.
Our final cost was a little more than we had first expected but that was mainly due to a few upgrades and plan changes we had decided to do toward the end of the planning phase.
The only thing we were a little disappointed with was, we originally had a signed and paid building contract with Hickinbotham for another block of land which didn't end up going through so we were forced to pick a new block of land. We decided to keep all our original plans and upgrades etc and just have it re positioned for our new block of land but we then had to re sign and pay for another whole new building contract as a cancel re sign where a lot of the plan works had already been done etc. We understand this is no fault of Hickinbotham with our situation with the land but because we were so happy with Kristen Williams in the design/pre construction process and the dealings we had had with her previously was ultimately one of the main reasons we decided to stay with Hickinbotham in good faith instead of moving to another builder which we had looked over also.
J Moore
on December 2018
Great experience so far - Sales process with them was great we highly recommend dealing with Joanne Caruso from the Sales Team at Hickinbotham. We had paid a deposit with another builder as we felt it would be cheaper but on reflection I decided to go with Hickinbotham as the other builders sales person hadn't even visited our block. Joanne had taken the time to go there, measure up and provide us with options on the design. Nothing was too hard for her to help with
Kate
on November 2018
Great Service - Whilst the build of my new home hasn't started yet, so far Hickinbotham and in particular my consultant Kristen Williams have been brilliant. Kristen goes the extra mile to explain everything, is extremely helpful and nothing is too hard. Her communication throughout the whole process so far has been outstanding and she also helped me find the right black to suit my needs.
Aaron Fielke & Sophie Carter
The time taken to build our home was extremely quick, easy for us and our site supervisor handled everything so well! The most enjoyable part of the process for us was seeing everything come together.
Rachel Powell & Joshua Ephgarve
We loved every moment of our colour selections appointment. Our design consultant was so helpful and made the process easy!
Andrew & Lena Brinkworth
We were really impressed that our house was built within the 18 week time frame!
Stephen Bugg & Linda Hughes
Hickinbotham was very good, excellent with communication but we had hold ups that were due to the developer on the site.
Thomas Butterfield and Nikki Mcfarlane
Our home was built far quicker than expected. We loved watching it all happen.
annette serbert
I have built 2 homes with Hickinbotham over the years and am planning on building a 3rd within the next 12-18 months. There customer service is second to none. you cant ask for a better team from beginning to end. Very professional in all aspects. I wouldn't build with anyone else.
Henry K
Our client services contact was satisfactory, she communicated regularly. Our building supervisor was awesome with his communication / discussion. He was knowledgeable and helpful!. The time it took to build was good and our building consultant was very helpful - he helped us to design a beautiful house and I found discussing plans concerns with our building consultant and supervisor most enjoyable.
Overall a good experience.
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